Politique de remboursement

We have a 90-day return policy. You have 90 days from the day your watch arrives to ask to send it back.

To be eligible, the watch needs to be in the same condition it arrived in, unworn, and in its original packaging. We have your order on file, so there is no receipt to dig out.

To start a return, email us at support@theforestwatches.com. We will send you a prepaid return label and tell you where to post it. Returns come to 82 Churchbury Lane, Enfield, EN1 3UN, United Kingdom. Please ask us first, as anything sent back without a return being agreed cannot be accepted.

Engraved watches

An engraved watch can still be returned. Having it engraved does not shorten your 90 days, and we pay the return postage either way.

Damaged, faulty or wrong item

Please check your order when it arrives. If anything is damaged, faulty, or not what you ordered, email us straight away and we will put it right.

Exchanges

The quickest way to get the one you want is to return the watch you have, then place a new order once the return is accepted.

European Union, 14-day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason, without giving one. The watch must be in the same condition it arrived in, unworn, and in its original packaging.

Refunds

We will let you know once your return has arrived and been checked, and whether the refund is approved. If it is, the money goes back to your original payment method within 10 working days. Your bank can take a few days longer to show it.

If more than 15 working days have passed since we approved your return and you still have not seen it, email us at support@theforestwatches.com.